Terms & Conditions

Terms of Service
   
1. GENERAL
 
a) http://www.skia.in/ (hereinafter referred to as "Website") is an online platform and SKIA (“App”) is the mobile application, owned by Bittersweet Enterprises Private Limited, a private limited company incorporated under the Companies Act, 2015, having its registered office at B-403, Bhagyawan Apartments, Mayur Vihar Phase 1, Delhi – 110091 (“Company”), represented by its members, where such expression shall, unless repugnant to the context thereof, be deemed to include its respective legal heirs, representatives, administrators, permitted successors and assigns;
 
b) For the purpose of these Terms of Use, wherever the context so requires,
 
The term "You" or "User" shall mean any natural or legal person or entity including accessing or using the services provided on this Website; The term "We", "Us", "Our" shall mean the website and/or the Company, as per the context .
 
c) The headings of each section in this Agreement are only for the purpose of organizing the various provisions under this Agreement in an orderly manner. These headings shall not be used by either party to interpret the provisions contained with them in any manner. Further, the headings have no legal or contractual value.
 
d) The use of this Website/App and any related mobile or software applications including, but not limited to, delivery of information through the website/App whether existing now or in the future that are related to the Terms by You is governed by this Terms of Use and any policy so mentioned by these Terms. Moving past home page, or using any of the services shall be taken to mean that you have read and agreed to be bound by all of these terms and any policies mentioned herein.
 
e) You are advised to read these Terms carefully before using this website. Once You accept these Terms, it will be a legally binding agreement between You and the website, and you will be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by this site, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use.
 
f) We reserve the sole right to modify the Terms of Use without prior permission or intimation to You. You have a duty to periodically check the terms and stay updated on its requirements. If You continue to use the website/App following such a change, this is deemed as consent by You to the so amended policies. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, revocable, limited privilege to enter and use the Website/App.
 
2. ELIGIBILITY
 
You represent and warrant that you are competent and eligible to enter into legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this Website if you are not competent to contract under the Indian Contract Act, 1872 and any other applicable laws, rules and regulations.
 
3. SKIA ACCOUNT
 
a) You are required to create an account on the website in order to use some of the features and services offered by the website, including without limitation to booking for Services, purchasing products, making payments online and availing offers and discounts. The use of any information you share with us to create your account is governed by our Privacy Policy. You are solely responsible for the confidentiality of your account details and your password and any account activity.
 
b) You may be able to log into the website by linking a social media account such as Facebook or Google. You confirm that you are the owner of any social media account and that you are entitled to disclose your social media account information to us. Further, you give us permission to collect your authentication information, and other information that may be available on or through your social media account consistent with your applicable settings and instructions,
 
c) By creating an account and/or claiming your business listing or asking us to create a business listing for you, you represent to us that all information provided to us in such process is true, accurate and correct, and that you will update your information as and when necessary in order to keep it accurate. If you are creating an account or claiming a business listing, then you represent to us that you are the owner or authorized agent of such business. You would be liable for any false information that is provided.
 
d) You are solely responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account in order to enable us to take necessary corrective action. You also agree that you will not allow any third party to use your account for the purpose of transacting in your name on our website.
 
4. TERM
 
This Agreement shall continue to be in full force and effect as long as you access and use the Website/App.
 
5. TERMINATION
 
Either You or We may terminate the agreement at any time, with or without cause. However, We reserve the right, in our sole discretion, to terminate your access to the products and services offered on the Website/App or any portion thereof at any time, without notice.
 
6. ONLINE PLATFORM/MOBILE APPLICATION
 
The Website/App is an online platform/mobile application that is engaged in the e-commerce business of providing and facilitating fashion products, apparel, wellness, beauty, salon and spa products & services through its Website and App (“Services”) through which customers can buy products and avail of the Services. The Website connects users to designers, spas, salons, beauticians, fitness and wellness centers, aesthetics clinics, independent professionals and other related businesses in a certain vicinity.
 
7. COMMUNICATIONS
 
By using this Website/App, it is deemed that you have consented to receiving calls, autodialed and/or pre-recorded message calls, e-mails and SMSs from us at any time with the use of the contact information that has been provided by you for the use of this website which are subject to the Privacy Policy. This includes contacting you through information received through other parties. This consent to be contacted is for purposes that include and are not limited to clarification, marketing and promotional calls, e-mails and messages. In case you wish to stop being contacted by Us for the same, you may send us an e-mail to the effect at support@skia.in
 
You may also be contacted by Service Providers with whom we have entered into a contract in furtherance of our rights, duties and obligations under this document and all other policies followed by us. Such contact will be made only in pursuance of such objectives, and no other calls will be made.
 
The sharing of the information provided by you will be governed by the Privacy Policy and We will not give out Your contact information to third parties not connected with the Website/App.
 
8. PERMISSIONS
 
We or our affiliates responsible for making the software available, may design our website or application in such a manner as to automatically check for updates. Unless your device or any settings do not permit automatic transmission, upgrades or updates, you agree that we, or the applicable software affiliate, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.
 
9. DEALS AND OFFERS
 
Skia provides an opportunity for customers to avail offers / value deals from the businesses / merchants in the Fashion, Beauty and Wellness businesses. Skia allows users to book from amongst the listed outlets with offers and buy products listed on the website or App. The user is aware that the term "Deal" or “Sale” here means the limited promotional offer, which is valid for the Promotional Period only, made by a Merchant, in terms of which the Merchant offers to supply certain Products and Services at a discounted rate and the term "Promotional Period" means the period of time during which a Deal can be availed for the Products and Services sold by a Merchant. Each deal is limited and accordingly, will be sold on case-by-case basis on individual services sold on the Website/App’s promotional page. Each Deal has certain specific terms associated with the Deal, which will be presented to the user before the user commits to purchase the particular Product or Service. Deal specific terms supersede any inconsistent terms in this Agreement, except to the extent such terms are prohibited by applicable law. The Promotional Period (including, but not limited to, any discounts provided by the website/App) expires on a specific date specified on the website/App. After the expiry date of the Promotional Period, such deals or offers become invalid.
 
10. CHARGES
 
The membership of this website/App is free of cost and this includes the browsing of the site and the use of the services. You only have to pay for the products/services purchased. However, we reserve the right to amend this no-fee policy and charge for any or all services rendered. In a case that such happens, users will be intimated of the same when they try to access the website/App, and it will be up to you to decide whether or not you will continue with services offered by us. Such changes are effective as soon as they are posted on the Site.
 
11. RANKING ALGORITHM
 
We have a rating algorithm for the content being shared on the platform, which is based on rating provided by various users of website/app. These ratings do not represent any fixed objective rating or endorsement by Skia. The ratings keep changing from time to time, basis user experiences & other factors and Skia will not be liable for these changes. The rating algorithm is proprietary technology and cannot be disclosed in full. Such factors may change from time to time, in order to improve the user experience. Skia in no event will be held responsible for the accuracy and the relevancy of ratings on the Website & App.
 
12. MODE OF PAYMENT
 
The following payment options are or will be made available on the Website/App in the future:
 
a) Domestic and international credit cards issued by banks and institutions that are part of the Visa, Master card & Amex Card;
 
b) Visa Debit cards;
 
c) Netbanking/Direct Debit payments from select banks in India. A list of banks is available at the time of ‘checkout’.
 
As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format. To place an order you will need to complete the transaction on the website/App. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the Website/App, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites.
 
13. SECURITY
 
Transactions on the Website/App are secure and protected. Any information you enter when transacting with the Website/App is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
 
14. USER OBLIGATIONS
 
You are a restricted user of this website/App.
 
a) You are bound not to Cut, copy, distribute, modify, recreate, reverse engineer, distribute, disseminate, post, publish or create derivative works from, transfer, or sell any information or software obtained from the website/App. With our prior permission limited use may be allowed for the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website/App is not permitted.
 
b) You agree not to access (or attempt to access) the Website/App and/or the materials or Services by any means other than through the interface that is provided by the website/App. The use of deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website/App or Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website/App, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website/App. You acknowledge and agree that by accessing or using the Website/App or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. We disclaims all liabilities arising in relation to such offensive content on the Website/App. Further, You may report such offensive content.
 
c) In places where this website/App allows you to post or upload data/information, You undertake to ensure that such material is not offensive and in accordance with applicable laws.
 
d) You shall not impersonate any other party, create or use an account for anyone other than yourself, provide an email address other than your own, create multiple accounts or business listings except as otherwise authorized by us, or provide or use false information to obtain access to a business’ listing on the website/App that you are not legally entitled to claim. You acknowledge that any false claiming of a business listing may us or third parties to incur substantial economic damages and losses for which you may be held liable and accountable.
 
e) Further, You undertake not to:
 
Abuse, harass, threaten, defame, disillusion, erode, abrogate, demean or otherwise violate the legal rights of others; engage in any activity that interferes with or disrupts access to the Website/App or the Services (or the servers and networks which are connected to the Website/App);Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity; publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;Post any file that infringes the copyright, patent or trademark of other legal entities. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer; download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner; probe, scan or test the vulnerability of the Website/App or any network connected to the Website/App, nor breach the security or authentication measures on the Website/App or any network connected to the Website/App. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website/App, or any other customer of the website/App, including any website Account not owned by You, to its source, or exploit the Website/App or Service or information made available or offered by or through the Website/App, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website/App; disrupt or interfere with the security of, or otherwise cause harm to, the Website/App, systems resources, accounts, passwords, servers or networks connected to or accessible through the Website/App or any affiliated or linked sites; collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section. Use the Website/App or any material or Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of this website or other third parties; violate any code of conduct or other guidelines, which may be applicable for or to any particular Service; violate any applicable laws or regulations for the time being in force within or outside India; violate the Terms of Use including but not limited to any applicable Additional Terms of the Website contained herein or elsewhere; violate any code of conduct or other guidelines, which may be applicable for or to any particular Service; threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. Publish, post, disseminate information that is false, inaccurate or misleading; violate any applicable laws or regulations for the time being in force in or outside India; directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any applicable law, rule, regulation or guideline for the time being in force. Create liability for Us or cause us to lose (in whole or in part) the services of our internet service provider ("ISPs") or other suppliers; You shall not engage in advertising to, or solicitation of, other Users of the Website/App to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Website/App or related to us. You may not transmit any chain letters or unsolicited commercial or junk email to other Users via the Website/App. It shall be a violation of these Terms of Use to use any information obtained from the Website/App in order to harass, abuse, or harm another person, or in order to contact, advertise to, solicit, or sell to another person other than Us without Our prior explicit consent.
 
We can (and You hereby expressly authorize Us to) disclose any information about You to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury. In order to protect Our Users from such advertising or solicitation, We reserve the right to restrict the number of messages or emails which a user may send to other Users in any 24-hour period which We deems appropriate in its sole discretion. You understand that We have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Website/App) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena.
 
We have no obligation to monitor the materials posted on the Website/App. We shall have the right to remove or edit any content that in our sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use or for any other reason or no reason if we consider it to be objectionable, in violation of the Terms or otherwise harmful to the website/App or users. Subject to the requirements of applicable law, we are not obligated to return any of Your Content to you under any circumstances. Any review, which is derogatory, defamatory or hateful and without any substantial evidence (e.g. photograph or video) may be taken down at our sole discretion.
 
Notwithstanding this right, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE/APP AND IN YOUR PRIVATE MESSAGES. In no event shall We assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Website/App. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortuous, or otherwise unlawful information.
 
15. SUSPENSION OF USER ACCESS AND ACTIVITY
 
 
Notwithstanding other legal remedies that may be available to us, we may in our sole discretion limit user access and/or activity by immediately removing user listing either temporarily or indefinitely or suspend or terminate user membership, and/or refuse to provide user with access to the Site/App.
 
 
If the User is in breach any of the terms and conditions of this Agreement; If the User has provided wrong, inaccurate, incomplete or incorrect information; If your actions may cause any harm, damage or loss to the other users or to us.
 
 
16. INDEMNITY AND LIMITATIONS
 
 
You agree to defend, indemnify and hold harmless the website/App and the Company, its employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon the use of User's actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfillment of any of its obligations under this Agreement or arising out of the User's infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.
 
 
In no event shall we be liable to you, or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not we have been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with your use of or access to the website/App, services or materials.
 
 
The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.
 
 
17. INTELLECTUAL PROPERTY RIGHTS
 
 
a) Unless we have otherwise agreed, nothing herein gives the user a right to use any of the Website/App’s trade names, trademarks, service marks, logos, domain names, information, questions, answers, solutions, reports and other distinctive brand features, save according to the provisions of this Agreement. All logos, trademarks, brand names, service marks, domain names, including material, designs, and graphics created by and developed by the website and other distinctive brand features of the Website/App are a property of the Company. Furthermore, with respect to the Website/App created by the company, the Company shall be the exclusive owner of all the designs, graphics and the like, related to the Website.
 
 
b) You may not use any of our intellectual property in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits us in any way.
 
 
c) You further acknowledge that the Website/App or Services may contain information which is designated as confidential by us and that you shall not disclose such information without our prior written consent.
 
 
d) We do not warrant or represent that your use of any content or materials displayed on the website will not infringe rights of third parties not affiliated with us. You agree to immediately notify us upon becoming aware of any claim that any content on the website/App or any Services infringe upon any intellectual property of any party including but not limited to copyright, trademark, or other contractual, statutory, or common law rights.
 
 
e) The logos of various service/product providers (Salons / Spas/designers etc) are the intellectual properties of the respective service providers & we do not claim them to be ours. We respect their intellectual property rights. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at support@skia.in.
 
 
18. DISLAIMER OF WARRANTIES AND LIABILITIES
 
 
a) Except as otherwise expressly stated with respect to our products, all contents of the site are offered on an "as is" basis without any warranty whatsoever either express or implied.
 
 
b) All the content on this website is for informational purposes only.
 
 
c) We make no representations, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose.
 
 
d) Skia is merely a promotional platform and is in no way responsible and liable for quality of services offered by merchants on its platforms, including the services/products promoted through the deals and offers.
 
 
e) Skia Offers are promotional offers and shall be subject to the standard terms and conditions and specific terms and conditions. Skia Offers are issued on behalf of the Institutions and only such Institutions shall be responsible for, damages, charges, expenses, claims, liabilities and costs suffered by or in respect of a customer, caused in whole or in part by the Institutions or which arises out of the goods and/or services provided.
 
 
f) The Website/App and the Company or the Institution is not responsible for lost or stolen Vouchers or the reference number mentioned on it. Skia vouchers cannot be combined with any other gift vouchers, third party vouchers, or promotions, unless otherwise specified by the Institution
 
 
g) The Website/App and the Company Or any of its agents, servants or assigns shall not be liable for any direct or indirect, willful or otherwise, act or omission that can be attributed to the services of Participating Merchants. The Website/App and the Company Or any of its agent, servant or assigns have no liability whatsoever in case any third party claims, demands, suit, actions, or other proceedings are initiated against the Participating Merchants or any of its personnel or any other person engaged by the participating medical professionals in the course of the performance of his services. The Website/App and the Company or any of its employees, agent or assignees shall not be held responsible for any negligence, deficiency of service, damage caused by the respective Participating No corporate entity recommends or endorses the the Website/ Application platform/portal and/or the offers available on the said platform.
 
 
h) You agree and undertake that you are accessing the Website/App and transacting at Your sole risk and are that You are using your best and prudent judgment before accessing or using any information on the Website/App.
 
 
i) The Website/App and the Company accept no liability for any errors or omissions, whether on behalf of itself or third parties.
 
 
j) You agree that institutions will have their own applicable terms and conditions, in relation to their own supply of their goods and services, and also agree to, and shall abide by those terms and conditions. The responsibility to do so is yours alone.
 
 
k) We do not guarantee the functions contained in the site/App will be uninterrupted or error-free, that this site or its server will be free of viruses or other harmful components, or defects will be corrected even if we are aware of them.
 
 
l) There may be some information or pictures about the products used by the Service Providers displayed on the website. We do not make any warranties that such information is accurate and we do not endorse such products or make any warranties, express or implied with regard to their suitability, quality or performance.
 
 
m) Any pictures of these products or any trademarks, copyright, design or other intellectual property that may be displayed on the website/App is purely for the purpose of providing information to our users. We do not claim to manufacture, sell or make available any of the products displayed.
 
 
n) Unless stated otherwise, all content, including any pictures displayed on the website are believed to be in the public domain as either promotional materials, publicity photos or press media stock. Please email a request to remove any content by sending an email to support@skia.in, if you feel that your copyright or other intellectual property right has been infringed upon.
 
 
19. CONTENT AND SUBMISSIONS
 
 
a) We welcome your suggestions and comments regarding your experience using our Website/App. Any comments, ideas, suggestions, initiation, or any other content you contribute to the Company or this site (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for the Company to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, display worldwide, or act on such content, without additional approval or consideration, in any , media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary.
 
 
b) You represent and warrant that you own or otherwise control all of the rights to the content that you contribute to this site/App and that use of your content by the Company will not infringe upon or violate the rights of any third party.
 
 
c) You further represent that your Content is truthful and accurate; and Your Content does not violate the Terms or any applicable laws. If Your Content is a review, you represent and warrant that you are the sole author of that review; the review reflects a real that you had and you had no financial, competitive, or other personal incentive to author or post a review that was not a fair expression of your honest opinion.
 
 
d) You assume all risks associated with Your Content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. While we reserve the right to remove content, we do not control actions or content posted by our users and do not guarantee the accuracy, integrity or quality of any content. You acknowledge and agree that content posted by users and any and all liability arising from such content is the sole responsibility of the user who posted the content, and not us.
 
 
e) Any review posted by a user does not reflect our opinion in any way. Each and every review posted on the website/App is the personal opinion of the User only. We are a neutral platform and solely provide a means of communication between users. Any advertisements on the website are published on an independent basis and there is no relation between the reviews of advertisers those who have advertised on the website/App. If the business user believes that any particular user’s review violate our Policy, the user can flag the review to our attention. We may remove the review in our sole discretion.
 
 
20. THIRD PARTY CONTENT
 
 
a) Some of the content displayed on the website/App may include content and/or links to materials that belong to third parties, such as third party services providers. Please note that your use of such third party services will be governed by the terms of service and privacy policy applicable to the respective third party. We may obtain business addresses, phone numbers, and other contact information from third party vendors who obtain their data from public sources. We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to from the Services. We do not screen or investigate third party material before or after including it on our website. We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the content accessible on the Services. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Services, but shall not be liable for any delay or inaccuracies related to such updates. You acknowledge and agree that Skia is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.
 
 
b) Third party content, including that posted by our users, does not reflect our views or that of our branches, employees, officers, directors, or shareholders. In addition, none of the content available through the website is endorsed or certified by the providers or licensors of such third party content. We assume no responsibility or liability for any third party content. You further acknowledge and agree that we are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.
 
 
21. DISPUTE RESOLUTION AND JURISDICTION
 
 
The formation, interpretation and performance of this Agreement and any disputes arising out of it will be resolved through a two-step Alternate Dispute Resolution mechanism.
 
 
a) Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for sole mediator and in the case both parties accept the proposed name, the said person shall be appointed sole mediator. In the case the parties are not able to reach a consensus within two proposed mediators, the Company reserves the right to decide who the final mediator is. The parties in good faith will attempt to bind by the decision.
 
 
b) Arbitration. In the case that mediation does not yield a result suitable or preferred by any one of the parties, arbitration may follow, the award of which is binding on both parties. The Arbitration proceedings shall be presided over by a Sole Arbitrator, to be appointed by the Company. The arbitration shall take place at Delhi, India and shall be conducted in English. The award as the outcome of the arbitration is final and binding on both parties.
 
 
In the event of the dispute resolution mechanism failing, the matter shall be governed by the law, rules and regulations of Delhi, India. The exclusive jurisdiction and venue for actions and disputes mentioned above shall be the courts located in Delhi, India, and you hereby submit to the personal jurisdiction of such courts.
 
 
22. MISCELLANEOUS PROVISIONS
 
 
a) Entire Agreement: This Agreement is the complete and exclusive statement of the agreements between you and us with respect to the subject matter hereof and supersedes all other communications or representations or agreements (whether oral, written or otherwise) relating thereto.
 
 
b) Waiver: The failure of either party at any time to require performance of any provision of this Agreement in no manner shall affect such party's right at a later time to enforce the same. No waiver by either party of any breach of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or construed as, a further or continuing waiver of any other such breach, or a waiver of any other breach of this Agreement.
 
 
c) Severability: If any provision of this Agreement shall to any extent be held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of this Agreement shall in no way be affected or impaired thereby and each such provision of this Agreement shall be valid and enforceable to the fullest extent permitted by law. In such case, this Agreement shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the rights and commercial expectations of the parties hereto, as expressed herein.