Privacy Policy

We, Bittersweet Enterprises Private Limited (www.skia.in), are committed to your privacy by compliance with this privacy policy (“Privacy Policy”). This policy describes:

 

  • the types of information that we may collect from you when you access or use our websites, applications and other online services (collectively, our "Services"); and
  • our practices for collecting, using, maintaining, protecting and disclosing that information.

 

This policy applies only to information we collect through our Services, in email, text and other electronic communications sent through or in connection with our Services.

 

This policy does not apply to information that you provide to, or that is collected by, any third-party and social networks that you use in connection with our Services. To the extent that we use third party advertisers, they adhere to their own privacy policies. We encourage you to consult directly with such third-parties about their privacy practices.

 

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this privacy policy. This policy may change from time to time, your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

 

If you have any questions or concerns regarding this privacy policy, you should contact our customer care by sending an email to support@skia.in

 

  1. INFORMATION WE COLLECT

 

We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, profile picture, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.

 

When you use our Services, we collect information about you in the following general categories:

 

  • Our site's online registration form requires users to give us contact information (like your name, address, age, telephone number and email address), skia.in account passwords and demographic information (like your zip code/pin code). For registration of service providers and vendors, details like name, services or products offered with rates, address; location, offers, deals, photos of the studios, bank account details, employee details and other such information may be required. As awww.skia.in member, you are required to provide a valid email address and valid mobile number at registration and choose a username or alias that represents your identity on our website. In order to use this website/App, you are required to register yourself by providing the following information which includes, but is not limited to:

 

  • Certain information, such as your name, e-mail addresses, is collected in order to, among other things, verify your identity and for use as account numbers in our record system. Email addresses, geo-locations, listings viewed, any information entered in the contact us form or any other form displayed on any section of the website/app are also collected.

 

  • In case you are accessing our website or application on your mobile phone, then the device’s unique ID number (when available); your mobile device’s geographic location (specific geographic location if you’ve enabled collection of that information, or general geographic location automatically) may also be collected.

 

  • Your profile picture that will be displayed publicly, as part of your account profile. You may link your social networking account with our website and we will collect such information from these platforms.

 

  • Your search details on the website/app, including the items you have searched for, the usage of the website/app and the features and time you have used the website/app for.

 

  • Any communications between you and other users or service providers through our website/app.

 

  • Any external links or advertisements that you click on.
  • We may collect and store your transactional information if you make reservations or purchases through the website to process your requests and automatically complete forms for future transactions. This includes but is not limited to your name, phone number, address, email, and certain credit card details. This information may be shared with third parties who help process and fulfill your requests.

 

  • We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.

 

  • When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.

 

  1. CONTENT SHARED ON THE WEBSITE/APP AND HOW OTHERS CAN USE IT

SKIA allows its users to post content, including photos, videos, comments, links, and other materials. Anything that you post or otherwise make available on our website/app is referred to as "User Content." You are solely responsible for, the User Content you post to SKIA.You grant SKIA and its users a non-exclusive, royalty-free, transferable, worldwide license to use, store, display, reproduce, save, modify, create derivative works, perform, and distribute your User Content on SKIA solely for the purposes of operating, developing, providing, and using the SKIA products. Nothing in these Terms shall restrict other legal rights SKIA may have to User Content, for example under other licenses. We reserve the right to remove or modify User Content for any reason, including User Content that we believe violates these Terms or our policies.

 

  1. OUR USE OF YOUR INFORMATION

 

We may use the information we collect about you to:

 

  • Provide, maintain, and improve our Services, including, for example, to provide listings, facilitating reviews, processing orders, registrations and enquiries, bookings, to provide products and services you request (and send related information), develop new features, provide customer support to service providers, develop safety features, authenticate users, and send product updates and administrative messages;

 

  • Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends. Your contact information is also used to contact you when necessary. We use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. Finally, we may use your IP address to help protect our partners and ourselves from fraud. We will continue to enhance our security procedures as new technology becomes available.

 

  • Send or facilitate communications between you and service providers;

 

  • Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of SKIA and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards;

 

  • sharing your data with third party organizations who offer products or services which we feel may be of interest to you

 

  • Conducting market research surveys;

 

  • Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

 

  1. COOKIES

 

  • We, and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information in respect to your use of the Services and third party websites. "Cookies" are small files sited on your hard drive that assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used whether you register with us or not.

 

  • Third party vendors includinggoogle.com (“Google”) may use cookies to serve ads based on your visits to this website. You may visit the website of the third party and choose to opt out of the use of cookies for interest-based advertising, if the third party offers such an option

 

  • The website also has enabled the Google Analytics Advertising, which allows Google to collect data about users on our website, in addition to Google advertising cookies and anonymous identifiers. You may choose to opt out of this by downloading and installing the Google Analytics opt-out add-on herehttps://tools.google.com/dlpage/gaoptout/.

 

  1. OUR DISCLOSURE OF YOUR INFORMATION

 

We may disclose personal information that we collect or you provide, as described in this privacy policy, in the following ways:

 

  • To our subsidiaries and affiliates, which are entities under common ownership or control.

 

  • To contractors, service providers and other third-parties whom we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

 

  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by us about the users of our Services are among the assets transferred.

 

  • To fulfill the purpose for which you provide it.

 

  • For any other purpose disclosed by us when you provide the information.

 

  • We reserve the right to fully co-operate with any law enforcement authorities or court order requiring or requesting us to disclose the identity or other usage details of any user of our sites. We may be forced to disclose information to the government, law enforcement agencies or third parties.

 

  • We may release your personal information to a third-party when we believe in good faith that such disclosure is necessary to comply with the law; prevent imminent physical harm or financial loss; or investigate or take action regarding illegal activities, suspected fraud, or violations of Our Terms of Use.

 

  • We may disclose personally identifiable information to parties in compliance with our Copyright Policy as mentioned in the Terms of Use as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, we may disclose name, address, country, phone number, email address and company name.

 

  • External Service Providers:There may be a number of services offered by external service providers that help you use our Websites. If you choose to use these optional services, and in the course of doing so, disclose information to the external service providers, and/or grant them permission to collect information about you, then their use of your information is governed by their private policy.

 

  1. EXTERNAL LINKS ON WEBSITE

 

  • The website/app may include hyperlinks to other web sites or content or resources. We have no control over any websites or resources, which are provided by companies or persons other than us.

 

  • You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such websites or resources.

 

  • You acknowledge and agree that we are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. These third-party service providers and third-party sites may have their own privacy policies governing the storage and retention of your personal information that you may be subject to. We recommend that when you enter a third-party site, you review the third party site’s privacy policy as it relates to safeguarding your personal information. We use third-party advertising companies to serve ads when you visit the Website.

 

  1. ACCESSING, REVIEWING AND CHANGING YOUR PROFILE

 

  • Following registration, you can review and change the information you submitted except your display name, during registration. If you change any information we may keep track of your old information. You can change your registration information such as: name, address, city, state, zip code, country, phone number, and profile.

 

  • To remove your profile so that others cannot view it, contact our customer support team at support@skia.in

 

  • We will retain in our files information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.

 

  1. CONTROL OF YOUR PASSWORD

 

  • When you sign up to become a Member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. It is important that you protect it against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services.

 

  • You agree not to use the account, username, email address or password of another Member at any time or to disclose your password to any third party. If you choose to share this information with third parties to provide you additional services, you are responsible for all actions taken with your login information and password and therefore should review each third party's privacy policy.

 

  • You are responsible for all actions taken with your login information and password, including fees. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. You agree to notify us immediately if you suspect any consistent unauthorized use of your account or access to your password even after changing it.

 

  1. SECURITY

 

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the company. We do not recommend transfer of sensitive information (such as credit card number) and bank account details via the website/App to other users. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security and thereby usage in a manner that is inconsistent with this Privacy Policy.

 

We cannot ensure that all of your private communications and other personal information (including sensitive information like credit card information and bank account number) will never be disclosed in ways not otherwise described in this Privacy Policy. There may be occurrences beyond our control, such as but not limited to, system failure, technology problems, or external hacking that may cause your information to be leaked. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information will always remain private. As a user of the website/app, you understand and agree that you assume all responsibility and risk for your use of the website, the Internet generally, and the documents you post or access and for your conduct on and off the website/app.

  1. NOTIFICATION OF MODIFICATIONS AND CHANGES

 

  • We reserve the right to change the Privacy Policy from time to time as seen fit, without any intimation to you, to reflect changes in the law, our data collection and use practices, the features of our services, or advances in technology and your continued use of the site will signify your acceptance of any amendment to these terms.

 

  • You are therefore advised to re-read the Terms of Service on a regular basis. Should it be that you do not accept any of the modifications or amendments to the Terms, you may terminate your use of this website/App immediately.